When the home is completed, the builder conducts an inspection to identify any potential issues or defects that might be covered under the warranty.

The builder or their representative explains the warranty coverage, including what is covered and for how long. This could include coverage for structural issues, mechanical systems, or other components of the home.

Submission of Claims

If the homeowner notices any defects or issues covered under the warranty, they submit a warranty claim to the builder. This often involves contacting the builder or their designated warranty department.

Inspection and Assessment

The builder's team inspects the reported issues to assess whether they are covered under the warranty and to determine the cause and the necessary corrective actions.

Resolution or Repairs

Based on the assessment, the builder proceeds with resolving the issues or defects. This might involve repairing or replacing faulty components or making necessary adjustments to address the reported concerns.

Documentation and Follow-Up

All actions taken to address the warranty claim are documented for future reference. Follow-up inspections might be conducted to ensure that the issue has been resolved satisfactorily.

Timelines and Expiry

The warranty specifies the duration for which different components of the home are covered. Different items may have different warranty periods, for instance, structural elements might have a longer warranty than cosmetic issues.

Communication and Transparency

Throughout the process, clear communication between the homeowner and the builder or their representatives is crucial. Transparency in the assessment, actions taken, and expected outcomes is vital for a successful warranty resolution.